Javed Khan on Supporting Brokerage Businesses With Multilingual, Technology-Driven Operations
London / Dubai / India — August 2026: International brokerage businesses increasingly require a combination of technology, customer service and operational resources to serve clients across different regions. As these companies expand, multilingual communication and continuous support can become important elements of their operating infrastructure.
Javed Khan, Director of Prixim Global, discusses the company’s approach to supporting international brokerages through technology and specialized outsourcing.
Q1: What is driving the demand for multilingual brokerage support?
Javed Khan: The brokerage industry is international by nature. Businesses can serve customers from different countries, and those customers may have different language preferences. Multilingual support gives brokerages greater flexibility when communicating with their international clients.
Q2: How does Prixim Global address multilingual requirements?
Javed Khan: Through ForexOutsource, our dedicated outsourcing brand, we provide services from our India Delivery Center. We have already catered to more than 30 brokerage companies.
Our delivery model supports multiple languages and 24×7 time zones.
Q3: What functions can be handled through ForexOutsource?
Javed Khan: Our outsourcing capabilities include customer care, live chat and email support, technical support, KYC and reporting, server management and complaint management.
We can structure the service according to the client’s specific requirements.
Q4: How does 24×7 support benefit international brokerages?
Javed Khan: Customers may be located in different geographical regions, meaning their support requirements can occur at different times. Our 24×7 timezone model provides broader operational coverage for international businesses.
Q5: What role does technology play in your outsourcing model?
Javed Khan: Technology helps teams manage communication, workflows and customer information. It works alongside skilled people to create an organized operational environment.
Our broader technology portfolio includes MT5, Match-Trader, PriximTrader and prop trading technology, as well as CRM, hosting and DevOps.
Q6: Why does Prixim Global provide both technology and outsourcing?
Javed Khan: Brokerage businesses require both systems and people. Trading technology and infrastructure support the digital side, while outsourcing can address customer and operational requirements. Providing both gives us a broader understanding of our clients’ businesses.
Q7: Can ForexOutsource support an existing customer-service operation?
Javed Khan: Yes. Our services can complement internal teams. A company can retain its existing management and strategic functions while outsourcing selected customer-service or operational activities.
Q8: What should a brokerage consider before outsourcing?
Javed Khan: It should identify the functions it wants to delegate, establish clear processes and determine the required service coverage. Language, time zones, communication and operational experience are also important considerations.
Q9: How do you see multilingual outsourcing evolving?
Javed Khan: As more businesses operate internationally, multilingual support will remain relevant. Companies will look for service models that can adapt to different customer groups and geographical markets.
Q10: What is your vision for Prixim Global?
Javed Khan: We want to continue expanding our technology and outsourcing capabilities and support more brokerage and fintech companies with flexible international solutions.
About Prixim Global
Prixim Global, led by Director Javed Khan, provides technology, outsourcing and integration solutions for brokerage, forex, fintech and prop trading businesses. Its ForexOutsource brand operates from an India Delivery Center and has catered to 30+ brokerage companies, offering multilingual and 24×7 timezone outsourcing capabilities.
*For more information, visit
https://www.instagram.com/priximglobal
